Exchange Policy:

• To exchange an item (if size concerned), please contact us within 2 days of receipt and provide your order number and the item you wish to exchange.
• We will provide you with return instructions and a return shipping label.
• Once we receive your returned item, we will process your exchange and ship the new item to you.

Return policy:

• To return an item, please contact us within 2 days of receipt and provide your order number and the item you wish to return.
• We will provide you with return instructions and a return shipping label.
• Once we receive your returned item, we will process your refund to the original payment method.
• Please note that shipping costs are non-refundable, unless the return is due to our error.

Damaged or defective items:

• If you receive a damaged or defective item, please contact us within 1 day of receipt and provide your order number and a description of the issue.
• Make sure you record unboxing video from showing initial courier package to end of product showing. Without this video, NO COMPLAIN WILL BE ENTERTAINED.

Disclaimer

• Enhance your confidence with a lab-certified crystal purchase. Upon request, Anamayaa studio will provide a certificate of authenticity from a reputable laboratory for any crystal product bought from our website, ensuring the purity and quality of your chosen crystal.